E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 


5. Manage your settings

5.1. Add users

Only administrator users can add a new user by clicking ‘+Add User’ under the Users tab in their profile. Please note: you do not need to register your company again if your company has already been registered by your colleague(s) before. This will create duplicates.

You can add the person by filling in their details. When you, as the Administrator, add a USER to the account, you will need to inform the added person about the following:

  • username
  • password that you created for the new user

Afterwards the new user can change their password.

Do not forget to assign the correct role once you added a new user!

add_user user_role