1. Introduction

Welcome to the E-page - MultiTrace User Guidance

On this e-page Certificate Holders using the legacy Rainforest Alliance and/or UTZ account will find guidance on how to use MultiTrace for the following topics:   

  • Password reset;  

  • Finance (invoice reassignments);  

  • Settings (user management, language settings and notification emails).  

For guidance on how to report traceability activities, please consult our Traceability User Guidance Manual.  

For any questions or assistance, please reach out to the Customer Success team at CustomerSuccess@ra.org