E-Page/MultiTrace User Guidance for Members
1. Introduction - Quick Start
Welcome to the e-page MultiTrace User Guidance - for Members
On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance/UTZ, including: quick start guides, instruction videos, training webinars, checklists and templates.
MultiTrace is currently being used in the Hazelnut program by both members and certification bodies. MultiTrace is now available for the Coffee program!
Getting Certified
Licenses for the Coffee and Hazelnut program are requested through MultiTrace.
If it is determined that you need an audit, this audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system and request your license.
If you are audit exempted please contact our Member Support team at membersupport@utz.org.
Instructions using the functionalities in MultiTrace are shown in this guidance.
Please use the table of contents on the right side to navigate through the manual.You can also save and share this e-page with your colleagues by clicking on 'Print book' under the section Administration on the right side.
Quick Start Guides: - New to MultiTrace? Set up your account
- Upcoming audit? Prepare your documents
- Manage your stock activities
- Origin & reference: search by reference number
- How to fill in the self assessment
- How to fill in the group member registry
- Labeling Request
Instruction Videos:
Activity |
Link to video |
|---|---|
| Registration - Create an account | Registration - Create an account |
| Registration - Add your product | Registration - Add your product |
| Audits - Accept an Audit | Audits - Accept an Audit |
| Audits - Prepare for an audit | Audits - Prepare for an audit |
| Audits - Group Member Registry form | Audits - Group Member Registry form |
| Audits - Self Assessment Producer | Audits - Self Assessment Producer |
| Audits - Self Assessment Supply Chain Actor | Audits - Self Assessment SCA |
| Transactions - Report Sell | Transactions - Report Sell |
| Transactions - Report Conversion | Transactions - Report Conversion |
| Transactions - Redeem Volume | Transactions - Redeem Volume |
| Transactions - Remove Volume | Transactions - Remove Volume |
Webinar recordings:
- MultiTrace Member Training Americas (Español)
- MultiTrace Member Training Europe (Deutch)
- MultiTrace Member Training Europe (English)
hecklists and templates: