MultiTrace User Guidance for CB

Welcome to the e-page MultiTrace User Guidance - for Certification Bodies.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified).

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies.

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to performing the license request, the audit needs to be scheduled in MultiTrace. Please make sure to get the role approvals (auditor, certifier, scope and commodities) before starting the audit process.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual.

You can also print and share this e-page with your colleagues by clicking on 'Print book' under the section Administration on the right side.

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  • 7. License Extensions

    Changes in the certification information that occur during the validity of a certificate and that imply an increase (i.e. more volume, group members, sites or time), can be added to the license through license extensions.

    Extension audits provide a means for certifying additional volume or new processing activities, and/or to add new area, sites and/or group members to a certificate.

    Please note that there can be 1 extension submitted at a time in MultiTrace. The CB must request an extension of the license through MultiTrace before the current certificate and license of the member expires.

    To extend a license, please navigate to the “Audits & License Requests” tab. Scroll down to the Licenses section and search for the member. Make sure to apply the correct search filter (e.g. select ‘Active’ if you’re looking for currently valid licenses).


    Click on ‘Extend License’ to enter.


    The information and documentation required for this include:

    - reason for the extension

    - date of the audit (if ‘Audited’ is checked)

    - updated group member list (in case of group extension)


    The member will get automatically a notification email once you submit the request for a license extension and once the request is approved.

    The following table shows the types of extensions that are possible. A combination of two or more of the extensions listed below is also possible.



    In case you receive a request from a member

    To see if there are any requests for license extensions received by a member, please navigate to the “Contract Member” tab and scroll down to the bottom of the page. In the “Member Requests” section you will find requests for license extensions: