MultiTrace User Guidance for CB

Welcome to the e-page MultiTrace User Guidance - for Certification Bodies.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified).

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies.

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to performing the license request, the audit needs to be scheduled in MultiTrace. Please make sure to get the role approvals (auditor, certifier, scope and commodities) before starting the audit process.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual.

You can also print and share this e-page with your colleagues by clicking on 'Print book' under the section Administration on the right side.

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  • 6. License request

    6.3. License review

    The Standards & Assurance department will review the license request within the time frames specified in the Certification Protocol. 

    If the information is not clear or incomplete, the license will be rejected by S&A. This will give you an additional opportunity to provide the required information. 

    Once the additional information and clarifications are reviewed and accepted, the license will be activated by S&A.

    What is a rejected license and what do I do with it?

    It is a license request that has been rejected by S&A because additional information is required. S&A will clearly indicate the additional data/explanation that is needed. From the moment the license request has been rejected, the CB has 10 calendar days to resubmit it with the additional required information.

    What is a denied license?

    It is a license request that has been denied by S&A and thus, a certificate cannot be granted.

    If you have any content related questions please contact our Standards & Assurance team at