MultiTrace User Guidance for CB

Welcome to the e-page MultiTrace User Guidance - for Certification Bodies.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified).

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies.

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to performing the license request, the audit needs to be scheduled in MultiTrace. Please make sure to get the role approvals (auditor, certifier, scope and commodities) before starting the audit process.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual.

You can also print and share this e-page with your colleagues by clicking on 'Print book' under the section Administration on the right side.

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  • 6. License request

    6.2. Final certification decision

    Indicate your final certification decision. 

    In case of Certification: Provide the information requested in this screen if the member did not provide it, or if this information has changed during the audit. The member’s self-assessment is always required. If you have not yet added and approved the following information (intermediaries/subcontractors), please do so now.

    In the questionnaire you get during the license request, you will answer some questions about the performance of the member. MultiTrace validates the information provided, and may display additonal questions if additional clarificaiton is needed. The goal with this is to already provide answers to questions S&A may ask during the license review. The time invested in this part of the process will reduce the waiting time for the review and approval of the license.

    After finishing the questions you will be able to Submit the License Request by clicking on Submit.

    For more instructions please watch the instruction video License Request in chapter 1. Introduction - Quick Start.