MultiTrace User Guidance for CB

Welcome to the e-page MultiTrace User Guidance - for Certification Bodies.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified).

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies.

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to performing the license request, the audit needs to be scheduled in MultiTrace. Please make sure to get the role approvals (auditor, certifier, scope and commodities) before starting the audit process.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual.

You can also print and share this e-page with your colleagues by clicking on 'Print book' under the section Administration on the right side.

  • Print book

  • Print this chapter

  • 6. License request

    6.1. Preparing the license request

    If the member closes the NCs in the agreed time frame, you must confirm some information in MultiTrace. Update only the information that has been changed. MultiTrace will prefill some fields based on the preliminary audit findings.

    You can update the following content:

    •        Sites, activities and applicable traceability levels of the member

    •        Certification decision, date and motivation for it

    •        Download the checklist, which will contain the information added during the preliminary audit findings. Fill in the checklist with all the required information. This means, that you will need to indicate root cause, correction, corrective action, date of closure for the Control Points that have a NC and upload this template during the license request.

    Please watch the instruction video License Request in chapter 1. Introduction - Quick Start.