MultiTrace User Guidance for CB

Welcome to the e-page MultiTrace User Guidance - for Certification Bodies.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified).

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies.

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to performing the license request, the audit needs to be scheduled in MultiTrace. Please make sure to get the role approvals (auditor, certifier, scope and commodities) before starting the audit process.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual.

You can also print and share this e-page with your colleagues by clicking on 'Print book' under the section Administration on the right side.

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  • 5. Audit findings

    5.3. Provide audit findings

    Please provide the audit findings within one week after the last day of the audit.

    You can choose the decision “Certification” in two situations. The member didn’t have any NCs or, the member had NCs but they can be solved within the timelines indicated in the Certification Protocol. 

    If the member will definitely not be certified (non certification), the decision will be final and the system will end the licensing process. Otherwise, the decision is preliminary. 

    Please see chapter 5.1 "Checklists for audit findings" to see how to use the templates reporting the audit findings and watch the instruction video Audit Findings in chapter 1. Introduction - Quick Start. 

    When uploading your audit findings please always make sure that you are using the template that is equal to the one you can download in the same screen. Using the correct version of templates will avoid inconvenience and getting an error when uploading!

    You can find the checklists in chapter 1. Introduction - Quick Start.