MultiTrace User Guidance for CB

Welcome to the e-page MultiTrace User Guidance - for Certification Bodies.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified).

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies.

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to performing the license request, the audit needs to be scheduled in MultiTrace. Please make sure to get the role approvals (auditor, certifier, scope and commodities) before starting the audit process.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual.

You can also print and share this e-page with your colleagues by clicking on 'Print book' under the section Administration on the right side.

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  • 5. Audit findings

    5.2. Confirm License Scope

    After the audit has taken place the system will ask you to confirm what the actual audit dates were. You will see this on your dashboard in MultiTrace.

    Please see the instruction video Audit Findings in chapter 1. Introduction - Quick Start to see what you need to do as a Certification Body after the audit has taken place.

    After the audit, you will be also asked to confirm what the License Scope is.

    Indicate all activities, sites and the traceability levels, by performing the following actions based on the outcome of the audit:

    1. Add new Sites if there are sites missing
    2. Add new Activities if there are activities missing
      1. Indicate the traceability level for each of the all activities
      2. Indicate if an activity is not done on a particular location 
    3. Remove sites if it was out of scope for the audit
    4. Remove activities if there are incorrect activities

    Please note: you cannot remove the central location.

    Proceed with providing the audit findings.