MultiTrace User Guidance for CB

Welcome to the e-page MultiTrace User Guidance - for Certification Bodies.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified).

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies.

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to performing the license request, the audit needs to be scheduled in MultiTrace. Please make sure to get the role approvals (auditor, certifier, scope and commodities) before starting the audit process.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual.

You can also print and share this e-page with your colleagues by clicking on 'Print book' under the section Administration on the right side.


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    • Previous: 4.5. Transaction managementNext: 5.1. Checklists for audit findings

    5. Audit findings

    During the closing meeting in the last day of the audit, you shared your audit findings with the member. Upload the first audit findings in MultiTrace within one week after the last day of the audit, so they are available for you, the member and UTZ.

    After the audit you will have the following Actions in your dashboard:

    1. Confirm actual audit dates
    2. Confirm license scope: add sites, activities and applicable traceability levels 
    3. Provide audit findings: (preliminary) certification decision, date and motivation, upload audit findings checklist

    Please see the instruction video Audit Findings in chapter 1. Introduction - Quick Start to see what you need to do as a Certification Body after the audit has taken place.

    Please use the table of contents on the right side to navigate through the content. 

    5.1 Checklists for audit findings
    5.1.1 How to validate the Group member registry template
    5.1.2 How to fill in the audit findings for Code of Conduct
    5.1.3 How to fill in the audit findings for Chain of Custody

    5.2 Confirm License Scope
    5.3 Provide audit findings
    5.4 Non Conformities (NC)

    Previous: 4.5. Transaction managementNext: 5.1. Checklists for audit findings