MultiTrace User Guidance for CB

Welcome to the e-page MultiTrace User Guidance - for Certification Bodies.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified).

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies.

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to performing the license request, the audit needs to be scheduled in MultiTrace. Please make sure to get the role approvals (auditor, certifier, scope and commodities) before starting the audit process.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual.

You can also print and share this e-page with your colleagues by clicking on 'Print book' under the section Administration on the right side.

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  • 4. Audit preparation

    4.5. Transaction management

    Reporting purchases, sales and processing activities of UTZ certified products is a requirement of the Chain of Custody Standard and Code of Conduct Standard and therefore mandatory for members. 

    The use of the traceability system should be checked during the audit.

    To see the trading and stock activities, 

    • Go to the "Audits & License Requests" tab
    • Search for the member and click on the book icon on the left
    • Click on the Transactions tab
    To see trade reports tick the box 'Confirmed' and Search in transactions.