MultiTrace User Guidance for CB

Welcome to the e-page MultiTrace User Guidance - for Certification Bodies.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified).

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies.

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to performing the license request, the audit needs to be scheduled in MultiTrace. Please make sure to get the role approvals (auditor, certifier, scope and commodities) before starting the audit process.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual.

You can also print and share this e-page with your colleagues by clicking on 'Print book' under the section Administration on the right side.

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  • 4. Audit preparation

    4.2. Self Assessment member

    Once the audit planning is initiated by the CB and accepted by the member in MultiTrace, the member needs to prepare for the audit by submitting information such as their sites, subcontractors, intermediaries, the group member registry, a management plan and self assessment. 

    Please see the instruction video Plan Audit in chapter 1. Introduction - Quick Start to see what you need to do as a Certification Body before the audit takes place.

    Both Code of Conduct as Chain of Custody license scopes have their own Self Assessment templates. The member with a license scope for both Code of Conduct as Chain of Custody needs to upload a Self Assessment template for each.  

    Please prepare for the audit by reviewing the documentation submitted by the member and confirm that the documentation is complete. 

    The data can be confirmed every time new information is uploaded by the member. This can be done until the last day prior to the audit.