MultiTrace User Guidance for CB

Welcome to the e-page MultiTrace User Guidance - for Certification Bodies.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified).

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies.

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to performing the license request, the audit needs to be scheduled in MultiTrace. Please make sure to get the role approvals (auditor, certifier, scope and commodities) before starting the audit process.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual.

You can also print and share this e-page with your colleagues by clicking on 'Print book' under the section Administration on the right side.

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  • 3. Manage your settings

    3.3. Assign roles

    Scheme Managers can indicate the roles that a CB staff member (Auditor or Certifier) fulfills by navigating to the Staff tab on their CB's account, clicking on the name and opening the tab Approvals & Recognition Requests. 

    Click on Request New Approval on the top right of the screen. Fill in the required information, answer the questionnaire and provide the documents needed. After uploading the required documents, click Submit to request the auditor recognition or certifier approval request.