Welcome to the e-page MultiTrace User Guidance - for Certification Bodies.
On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified).
Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies.
Licenses for the Coffee and Hazelnut program are requested through MultiTrace.
Prior to performing the license request, the audit needs to be scheduled in MultiTrace. Please make sure to get the role approvals (auditor, certifier, scope and commodities) before starting the audit process.Instructions using the functionalities in MultiTrace are shown in guidance recordings.
Please use the table of contents on the right side to navigate through the manual.You can also print and share this e-page with your colleagues by clicking on 'Print book' under the section Administration on the right side.
You can recover the login details on the login page of MultiTrace, by clicking on Forgot Password and filling in your UTZ Academy Online username. A new password will be sent to the email address you have registered in the UTZ Academy Online.
Please send an email to techsupport@utz.org in case you do not remember your user name.