MultiTrace User Guidance for CB
Welcome to the e-page MultiTrace User Guidance - for Certification Bodies.
On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified).
Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies.
Licenses for the Coffee and Hazelnut program are requested through MultiTrace.
Prior to performing the license request, the audit needs to be scheduled in MultiTrace. Please make sure to get the role approvals (auditor, certifier, scope and commodities) before starting the audit process.Instructions using the functionalities in MultiTrace are shown in guidance recordings.
Please use the table of contents on the right side to navigate through the manual.You can also print and share this e-page with your colleagues by clicking on 'Print book' under the section Administration on the right side.
1. Introduction - Quick Start
1.2. How do I get access?
You get access to MultiTrace by navigating to https://portal.utz.org/.
If you already have an UTZ Academy Online account, you can use the same login credentials for MultiTrace. To recover the login details please go to the login page and click on 'Forgot Password'. Fill in your UTZ Academy username and click on 'Request New Password'. A new password will be sent to the email address you have registered in the UTZ Academy Online.
If you do not receive an email, it is possible that you are not yet registered in MultiTrace or the UTZ Academy Online. In this case, please get in touch with the Scheme Manager of your CB, who will be able to register you into the system. Once this is done, login details will be sent to you by email.Please contact cbmanagement@utz.org if you have questions about staff approvals or contact techsupport@utz.org in case you encounter technical issues.