MultiTrace User Guidance for CB

Welcome to the e-page MultiTrace User Guidance - for Certification Bodies.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified).

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies.

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to performing the license request, the audit needs to be scheduled in MultiTrace. Please make sure to get the role approvals (auditor, certifier, scope and commodities) before starting the audit process.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual.

You can also print and share this e-page with your colleagues by clicking on 'Print book' under the section Administration on the right side.

  • Print book

  • Print this chapter

  • 1. Introduction - Quick Start

    1.1. What is MultiTrace?

    MultiTrace is an application where Certification Bodies (CBs), certified members and the Rainforest Alliance/UTZ communicate, share information and trade RA/UTZ certified goods.

    MultiTrace is both a trading platform and an administrative system where all sales between certified members are recorded. The application is also used to keep track of documents, performance feedback, CB and member information, audit and license dates and more.

    The purpose of MultiTrace is to safeguard the traceability of certified products throughout the supply chain and to enable certification and licensing.