E-Page/MultiTrace User Guidance for Members

6. Trading & Stock

6.8. Reverse

Reverse - Request reversal for a Trade

If an action has been confirmed that contains an error, please use the 'Reverse' functionality as soon as you discover the mistake. It is very important to request the reversal of the trade or action as soon as possible and before selling volumes onward or Redeeming the volume to prevent causing complexities throughout the supply chain. Please note, it may not always be possible to reverse a trade if further actions have been taken. 

Currently, this cannot be done when mandated. Only the owner of the product can perform this action.

It is not possible to Reverse a trade that is older than 1 year. The other party will then need to CONFIRM or REJECT the reversal.

Confirm reversal

If your buyer or seller has requested the reversal of a trade, and you agree please CONFIRM the reversal. 

Reject reversal

If your buyer or seller has requested the reversal of a trade, and you disagree please REJECT the reversal, you can indicate the reason why you reject it.