• Identify communication behaviors that help create a respectful, open, and engaging interaction.
• Distinguish between direct observation and interpretation in communication situations.
• Select appropriate listening and questioning techniques to improve understanding and clarify meaning.
• Choose appropriate communication responses for different situations, including moments of resistance or misunderstanding.

Completing this E-course will take up to 4 hours. After passing the final quiz and submitting feedback, you will receive a certificate of competency.