E-Page / MultiTrace User Guidance for Tea Members Eng/ID/ES/VI

Welcome to the MultiTrace E-PAGE for Tea - (Pre-merger RA and UTZ Members)

On this e-page, you will find guidance on how to use MultiTrace for the Tea crop, and find different resources such as guidance material, and instruction videos.

MultiTrace is currently being used in the Hazelnut and Coffee program for Pre-merger UTZ members and is now also available for the Pre-merger RA/UTZ Tea program!

1. Introduction - Quick Start

Welcome to the MultiTrace E-PAGE for Tea - (Pre-merger RA and UTZ Members)

On this e-page, you will find guidance on how to use MultiTrace for the Tea crop, and find different resources such as guidance material, and instruction videos.

MultiTrace is currently being used in the Hazelnut and Coffee program for Pre-merger UTZ members and is now also available for the Pre-merger RA/UTZ Tea program!

Scroll IconTo view Tea FAQs please scroll down

gOOD TO KNOW!

The link to the portal is https://portal.utz.org/portal/ and on entering you will see the below login page.

MultiTrace Login Page

Both the Pre-merger RA/UTZ Tea Members can use their existing usernames and click on the reset password option on MultiTrace to log in. (for any questions you can contact our Customer Success Team at customersuccess@ra.org)


guide_logoHow to Access MultiTrace:               

  • I am New to MultiTrace? How do I Set up my account?
  A - The Registration Process for Tea will be still continued on Marketplace for PreMerger RA and Good Inside Portal for PreMerger UTZ Members.
  • How do I access my account?

  A - You can use your existing username from Marketplace or Good Inside Portal. (Please use the reset link to generate password)

video_logoInstruction Videos:

Transaction - Report Conversion Stock Management - Mixing - Blend
Activity
Link to video
Transaction - Report Sell
Transaction - Redeem Volume
Transaction - Remove Volume
Transaction - Report Conversion
Stock Management - Mixing - Blend
Stock Management - Mixing - Bulk
Add Garden name and Selling Mark

Tea FAQ from Members Perspective

Welcome to the MultiTrace FAQ section, here you will find answers to most of your questions regarding the Tea Migration from the Good Inside Portal and Marketplace systems.

In case you are unable to find an answer to your query below please contact Customer Success at customersuccess@ra.org 

FAQ’s for Producers and Supply Chain Actors

How can I access MultiTrace for Tea?

Both Pre-Merger RA and UTZ members will be able to access MultiTrace using their existing usernames listed in GIP and Marketplace. (all you will need to do is perform a password reset using your username in MultiTrace gain access)

If you are not sure of what your username is please contact us via the Live Chat feature in MultiTrace or else email us at customersuccess@ra.org

If I am an existing Tea member do I need to register again in MultiTrace?

No, we will migrate your account data from your account in GIP and Marketplace to your account in MultiTrace.

If I have a Coffee/Hazelnut account already in MultiTrace, will I have a new Tea account now?

No, if you have a pre-merger UTZ Coffee or Hazelnut account in MultiTrace already your migrated Tea account will be merged into the same Account.

Can I access different accounts on MultiTrace with a single Username?

Yes, you can access several accounts in MultiTrace with a single Username.

Your admin user can perform this action by linking the username over several accounts in MultiTrace.

(In case you come across any issues, please contact Customer Success at customersuccess@ra.org)

What data will I see in MultiTrace?

This section can be broken down into two areas:

  • Pre-Merger RA

  1. Only Producer Remaining Certified Volumes will be migrated to MultiTrace. (in case of any questions please connect with your Certification Body or with Customer Success Team.
 Note: All Certified Volumes for Producers being migrated to MultiTrace will be in Green Leaves (Hence if your volumes were listed as Made Tea in Marketplace or GIP they will now appear as Green Leaves (a backward conversion of 0.22 is applied on them)


  Note: In case you need to Trade your Certified Volumes under Made Tea, the Green Leaf volumes need to be converted into Made Tea and then Traded (please view the E-Guidance page to know more about Conversions)    

     2. Unique Selling Marks and Garden Names will be migrated from Marketplace and added to         your account in MultiTrace.

     3. All Users listed in your Account in Marketplace will be migrated to MultiTrace.

     4. Company details will also be migrated to MultiTrace.

Note: Once your data has been migrated you will be able to change your contact information if needed, add or remove users or adjust your general information.

  • Pre-Merger UTZ

  1.  Both Producer and Supply Chain Actor Volumes will be migrated to MultiTrace.

Note: All Certified Volumes being migrated to MultiTrace will be in Green Leaves (Hence if your volumes were listed as Made Tea in Marketplace or GIP they will not appear as Green Leaves (a backward conversion of 0.22 is applied on them)

 Note: In case you need to Trade your Certified Volumes under Made Tea, the Green Leaf volumes need to be converted into Made Tea and then Traded (please view the E-Guidance page to know more about Conversions)

Note: All Supply Chain Actor stocks migrated will be under the Sub-Product “Made Tea” in MultiTrace, your stocks in GIP under the different Products will be mentioned under Variety in MultiTrace.

Example



Stocks with the Buyer Reference Numbers mentioned against them in GIP will be made available in MultiTrace as well.

For IP stocks with no Buyer Reference Number available in GIP the purchase Transaction ID from GIP will be outlined in MultiTrace as the Buyer Reference.

    2. All Users listed in your Account in Marketplace will be migrated to MultiTrace.

    3. Company details will also be migrated to MultiTrace.


Will I be able to see my Transaction History from Marketplace and GIP in MultiTrace?

We will not migrate any transaction history from or to your account.

For Pre-merger UTZ members from GIP, we will not migrate the open ("announced") transactions. This also includes the transactions with the status "cancelled by system, resubmitted"). The volumes from these transactions will flow back to the original owner.


Note: Your suppliers will need to redo the above mentioned Announced and Cancelled by System Trades in MultiTrace.

Nonetheless you will have read-only access to GIP where you can view your Transactions history.

I am a new member where do I register?

The registration process for Pre-merger RA Members will continue in Marketplace and for Pre-merger UTZ Members in the Good Inside Portal.

Once registered your account will be automatically migrated to MultiTrace (please review the access steps mentioned above).

What happens to my License?

All License actions such as (issuance, extensions, suspensions etc.) will be managed in the existing systems i-e (Good Inside Portal for Pre-merger UTZ and Marketplace/Salesforce for Pre-merger RA)

In case you have an active license, this status will be migrated to MultiTrace and there are no actions required from you or your CB.

MultiTrace will also outline your previously expired, cancelled and suspended License Status along with their Start and End Dates.


Good to Know: Any License changes made in the Good Inside Portal and Marketplace/Salesforce in the future will be automatically updated in MultiTrace.

When is the Participation Royalty/Program Fee Generated?

We have introduced two options in MultiTrace under the Mix functionality, one of them is Blend.

In MultiTrace Participation Royalty/Program Fee generation will be generated when members Blend Made Tea stocks.

Note: For members performing the below Conversion activities the Participation Royalty/Program Fee will also be charged:

  • Converting Green Leaf to Green Leaf Instant
  • Converting Made Tea to Decaffeinated Made Tea
  • Converting Made Tea to Instant Tea Powder
  • Converting Made Tea to Instant Tea Liquor


How are Volumes broken down in MultiTrace?

There are three main Volume Breakdowns for members in MultiTrace:

Certified Volume: certified harvest volume entered by the certification body to a producer/producer group.

Certified Product: volume that still belongs to the producer/producer group certificate holder and that has been processed in their own facilities.

Stock: volume purchased from/sold by another member.


Which are the Traceability Levels available in MultiTrace?

Identity Preserved (IP): The identity of a certified producer/producer group is maintained along the supply chain. The product can be traced all the way back to the producer/producer group that it originates from.

A variation of the IP traceability level is Mixed Identity Preserved (MixIP). Under this level, the product from multiple producers/producer groups is mixed, but can be traced back to this group of producers/producer groups. Requirements which apply to the IP traceability level also apply to MixIP.

Segregated (SG): Pre-Merger RA/UTZ certified products from different producers/producer groups is mixed. The product is guaranteed to be produced by Pre-Merger RA/UTZ certified producers/producer groups, however the identity of the specific producers is lost.


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