E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 

3. Registration

3.8. Deregister

You can deregister a commodity if you are no longer producing or trading that product or you can deregister your MultiTrace company account. 

Note: If you want to remove a user from your account please see chapter 4.

To remove a commodity or deregister your MultiTrace company account, go to Deregister in Quick Actions. See if you have any pending transactions. It is not possible to deregister while there are unconfirmed transactions.

Select the commodity you want to deregister. If you select all, your entire company account will be deregistered.

In case you have deregistered your account by accident, or you want to join the certification program again, please contact us as to reactivate your account.