E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 


5. Manage your settings

5.9. Notification E-mails

How to change your email notification settings

If you would like to change your email notification settings, go to the settings under Quick Actions and select which email notifications you want to receive. Only Administrator users can set notification settings. You can set your preference to receive email notifications about “Certification & License” and/or “Traceability”. Audit scheduling confirmation emails and License Expiration emails will always be sent.

How to unsubscribe from email notifications

You can unsubscribe from email notifications by unchecking the box for the subject you’d no longer like to receive and click ‘Update’.