E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 

7. Licenses

7.5. Download your certificate

After your license request is reviewed and the license is granted, your CB will be able to issue a certificate in MultiTrace.

Once your CB has issued the certificate information, you will be able to download the license information as a PDF file directly from MultiTrace.

To download the certificate, please go to the Licenses tab. Click on the book icon on the left under “Audits” to enter and download the certificate.


TP licenses

To view your license confirmation, please go to tab Licenses and under the License Code column, click on the Adobe Acrobat icon on the same line of your Active license.