E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 


7. Licenses

7.4. License extension

Changes in the certification information that occur during the validity of a certificate and that imply an increase (i.e. more volume, group members, sites or time), can be added to the license through license extensions.

Please note that there can be 1 extension submitted at a time in MultiTrace. Your CB must request an extension of the license through MultiTrace before your current certificate and license expires.

In case you need a license extension please contact your CB. If you would like another CB to submit a license extension request for you, navigate to the licenses tab and click “Change CB” behind the license you want to request an extension for.

You will receive a notification email when your CB has submitted a license extension request and once it is approved.

The following table shows the types of extensions that are possible. A combination of two or more of the extensions listed below is also possible.