E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 

3. Registration

3.3. Warehousing & Mandated Warehouses

Warehousing & Mandated Warehouses

Warehouses support producers in keeping their stocks safe, keeping the qualities and streaming the product to their buyers and final destinations. A warehouse can have a stock position (in consignment) which isn't owned by that warehouse. A mandated warehouse can report activities on behalf of a producer/supply chain actor, only for positions that are stored in that warehouse and as long as that warehouse has an active license.

To see how to use the stock activities in MultiTrace, please see the chapter Trading & Stock.

To be able to use Trading & Stock, please make sure you register your activities correctly. A mandated warehouse needs to have their own registered account in MultiTrace to be able to enter activities on behalf of the owner of the product. Please see chapter 3 “Registration” to see how to register your warehouse. If the warehouse is indicated as a subcontractor in the scope of the owner, the owner is responsible for reporting in MultiTrace.

Warehousing and registered activities in MultiTrace

When registering in MultiTrace you are asked to indicate your activities. If an activity is missing in your account or you want to update your activities due to an incorrect selection during registration, please see chapter 4.5 Update your activities. A warehouse can have the activity warehousing only or can have multiple activities. The following activities can apply to warehousing:

  • Warehousing
  • Dry Processing
  • Wet Processing
  • Milling
  • Monsooning
  • Packing
  • Import/Export
  • Trade Business to Business

The Warehousing Process

 Once a producer or supply chain actor sends the (unsorted) tea to the warehouse, the warehouse weights and proceeds with one of the following:

1)     The warehouse delivers the tea to the buyer the way it was received. This happens with or without physical change.

2)     The owner of the product asks the warehouse to prepare/machinate the product (sorting, grading, blending and/or packing).

The preparation and delivery can only happen under an order of the owner of the product. A warehouse that also trades, can buy the product of the owner and carry out the activities that are in their license scope.