E-Page/MultiTrace User Guidance for Members
Welcome to the e-page MultiTrace User Guidance - for Members.
On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.
Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies.
Licenses for the Coffee and Hazelnut program are requested through MultiTrace.
Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system.
If you are audit exempted, please contact our Member Support team at membersupport@utz.org.
Instructions using the functionalities in MultiTrace are shown in guidance recordings.
Please use the table of contents on the right side to navigate through the manual.
9. Help & Support
Have you already had a look at the guidance and videos in chapter 1. Introduction - Quick Start?
For information about the program, labeling or any other program related topic please contact our Customer Success team at customersuccess@ra.org.
In case you have technical difficulties using MultiTrace please contact us at techsupport@utz.org.