E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 


8. Trading & Stock

8.8. Reverse

Reverse - Request reversal for a Trade

If an action has been confirmed that contains an error, please use the 'Reverse' functionality as soon as you discover the mistake. It is very important to request the reversal of the trade or action as soon as possible and before selling volumes onward or Redeeming the volume to prevent causing complexities throughout the supply chain. Please note, it may not always be possible to reverse a trade if further actions have been taken. 

Currently, this cannot be done when mandated. Only the owner of the product can perform this action.

It is not possible to Reverse a trade that is older than 1 year. The other party will then need to CONFIRM or REJECT the reversal.

Confirm reversal

If your buyer or seller has requested the reversal of a trade, and you agree please CONFIRM the reversal. 

Reject reversal

If your buyer or seller has requested the reversal of a trade, and you disagree please REJECT the reversal, you can indicate the reason why you reject it.