E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 


8. Trading & Stock

8.5. Remove Volume

You should remove volumes if they are spoiled (due to mold, pest, fire, etc.) – hence cannot be used – , or purchased as multi-certified and sold under another certification scheme that is not RA/UTZ .

Harvested products are sent from producers to warehouses together with a considerable amount of waste and impurities that need to be removed. Mandated warehouses can report the waste and remove it.

The Remove function may only be used under special circumstances by manufacturers of half-finished, consumer-end, or food service products: To correct discrepancies between volumes reported in MultiTrace and real volume received after the system transactions have been confirmed or to correct discrepancies between qualities purchased and qualities received after transactions have been confirmed.

If you work with products with traceability level Mass Balance (MB), you must remove volumes only if the pure product is purchased as multi-certified (e.g. UTZ+Fairtrade), and then sold under a certification scheme that is not RA/UTZ (e.g. only Fairtrade). 

Note: IP/SG pure product could also be downgraded to MB, in which case redeem applies.

To see how to perform this activity, please have a look at the instruction video in chapter 1. Introduction - Quick Start.