E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 


8. Trading & Stock

8.4. Redeem Volume

Redeem marks the end of the online traceability system for pure RA/UTZ products. Manufacturers of half-finished, consumer-end or food service products (e.g. coffee extract, aroma, color, liquor, or any other coffee-based product) must report the stock activity Redeem for all RA/UTZ volumes when:

  •  Products are packaged and sold as a consumer-end product with RA/UTZ claim (on- or off-pack);
  •  Products are mixed with ingredients different to the pure product (e.g. chocolate, oil) or manufactured into extracts, aroma etc., and then claimed as RA/UTZ (on- or off-pack);
  •  The company operates under a non-claiming exemption. It is not allowed to accumulate credits and any volume that was purchased as RA/UTZ and used for production must be redeemed.

Reporting Redeem triggers the generation of an invoice for the program fee.

To see how to perform this activity, please have a look at the instruction video in chapter 1. Introduction - Quick Start.

If a warehouse is mandated by the owner of a product, the warehouse can redeem volumes from the stock position of the owner.