E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 


8. Trading & Stock

8.3. Conversion

With convert, you can reflect your processing activities and change the product into a derivative. This activity is also used under the Mass Balance traceability level when you want to apply UTZ credits to another product. 

Conversion is only allowed in direction of physical processing (forward). The conversion rates and rules of the different products can be found in the product specific Chain of Custody Standard on our website.

When you mix for example coffee (at IP level) from different producers/producer groups you must indicate in your stock activity that the volume is mixed. The mixed volume will retain information about the producers’ names and their respective volumes included in the mix.

Only if a warehouse is mandated by the owner of the product, the warehouse can report a conversion on stock positions that are stored in that warehouse.

To see how to perform this activity, please have a look at the instruction video in chapter 1. Introduction - Quick Start.