E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 


4. Fee Types & Finance

The Finance tab in MultiTrace shows the membership fee and program fee per commodity and displays an overview of the invoices. This overview does not include a payment history.

Each commodity has one currency (currently in Euro or Dollar).

Credit Notes are shown as negative invoices (negative amount due to e.g. a reversal of a trade that contained program fee). Credit Notes that are issued outside of MultiTrace are not displayed here.

Please find below an overview of program related payments indicated per commodity and fee type.


Fee_Overview

Click here to download image.


To get the correct information processed on invoices it is important to check your account on the following:

  • Volumes: Please make sure you have entered the correct amount of (traded) volumes in the Commodities tab.
  • Hierarchy: In case multiple companies belong to the same group and are registered within the program, the membership fee will be charged only once. The membership fee is invoiced based on their combined volumes.

Please indicate the parent company in case your company is a daughter company. If the parent or daughter company is added within 4 weeks after registration, the membership fee will be adjusted before invoicing.

If the parent or daughter company is added after 4 weeks, the membership fee will be charged to the paying company from the following year onward. Program fee (if applicable) will be invoiced to the new paying company from the coming month onward.

  • Billing information: Please make sure you enter the billing contact person, billing address, email address, phone number and VAT number (mandatory for clients in NL and EU) in your company profile.

For more information about membership fee, program fee or premium contact our Member Support team at membersupport@utz.org


I've added or removed a parent or daughter company: when will the fees change?

If the parent or daughter company is added within 4 weeks after registration, the membership fee will be adjusted before invoicing.

If the parent or daughter company is added after 4 weeks, the membership fee will be charged to the paying company from the following year onward. Program fee (if applicable) will be invoiced to the new paying company from the coming month onward.


To change the entered volumes please see 4.4 Manage Commodities.