E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 


3. Registration

3.5. Traceability level

A program level describes the product’s traceability level. RA/UTZ offers the following program/traceability levels:

Identity Preserved (IP): The identity of a certified producer/producer group is maintained along the supply chain. The product can be traced all the way back to the producer/producer group that it originates from.
A variation of the IP traceability level is Mixed Identity Preserved (MixIP). Under this level, the product from multiple producers/producer groups is mixed, but can be traced back to this group of producers/producer groups. Requirements which apply to the IP traceability level also apply to MixIP.

Segregated (SG): RA/UTZ certified product from different producers/producer groups is mixed. The product is guaranteed to be produced by RA/UTZ certified producers/producer groups, however the identity of the specific producers is lost.

Mass Balance (MB): Administrative traceability of a certified product. Mass balance traceability allows a proportion of the outputs of an SCA to be sold with an RA/UTZ Certified MB claim, corresponding to the quantity of RA/UTZ certified inputs (and considering the conversion rates). MB is the lowest program level.

Please note that only program levels that you are certified/licensed for will be available in your account in the traceability system. In addition, not every program level is available for every product. Please contact RA/UTZ if you want to learn more about the programs’ rules at: certification@utz.org if you are a certification body, or membersupport@utz.org if you are a member.