E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 

5. Manage your settings

5.4. Manage commodities

To add a new commodity to your MultiTrace account or manage your current commodity settings please use the tab Commodities. 

To edit the volumes please click on the menu icon on the right of "General Information".

Click on Add commodity to enter a new commodity and proceed by filling in the required fields. 

Certificate Holder Type

Based on the information that you provided during registration, or when adding a new commodity to your account, it will be determined if an audit is needed. 

Please indicate the Certificate Holder Type (Individual Farm, Multi-Site (with or without out growers), Group or Multi Group for producing members and/or if your company is a Multi-Site or Independent Company).

Select and save the Certificate Holder Type. The system will automatically create a license that is in preparation.

Clicking on the License ID number or navigating to the Licenses tab and selecting the license that is in preparation will lead to the license details.