E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 


8. Trading & Stock

Reporting purchases, sales and processing activities of certified products is a requirement of the standard and therefore mandatory. 

It is required to update your trading stock at least once every three months. To keep a better and clearer overview of your available volumes and open transactions, you should update your Trading & Stock more frequently.

It is very important to perform transactions so your buyer has the purchased volumes available for their own processing/trading activities in MultiTrace.

The use of the traceability system will be checked during your (surprise) audit, and when done correctly, it can avoid non-conformities. 

Please use the table of contents on the right side to navigate through the content. 

7.1 Certified Volume, Certified Product and Stock
7.2 Sell & Purchase
7.3 Conversion
7.4 Redeem volume
7.5 Remove volume
7.6 Delivery & Receipt
7.7 Mixing Varieties & Perfect Blending
7.8 Reverse 

To see how to perform trading and stock activities, please have a look at the quick start guides and the instruction videos in chapter 1. Introduction - Quick Start.