E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 

7. Licenses

7.3. License expiration

Licenses are issued by RA/UTZ and either 1 or 2 years valid. 

Before the expiration of the license you will receive notifications via email.

When you were exempted from an audit and you still fulfill the criteria to be exempted from an audit, you have to pass an e-course every year. If your activities and/or volumes have changed, you are obligated to notify RA/UTZ or rather update this information in your account.

If you had an audit before and still need one, in order to get the license, your certification body needs to schedule the audit in MultiTrace. Please see further detail in chapter 5. Audit preparation.