E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 


7. Licenses

7.1. Non Conformities (NC) during audit

What to do in case of Non-Conformities found during the audit?

In case of non-conformities, the CB and member have a maximum of 60 working days (approx 12 weeks) to close all NCs found during the audit. Once NCs are closed, the CB must submit the license request within 25 working days (5 weeks). RA/UTZ will review the license request, this could take up to a week. In case some information is missing, or not clear, RA/UTZ will reject the license request and will ask for additional clarification to the CB, this could extend the license review process. When all the information is clear and complete in the license request, the license will be granted. 

What to do in case no Non-Conformities are found?

The CB must submit the license request within 25 working days (5 weeks) after the audit has taken place. RA/UTZ will review the license request, this could take up to a week. In case some information is missing, or not clear, RA/UTZ will reject the license request and will ask for additional clarification to the CB, this could extend the license review process. When all the information is clear and complete in the license request, the license will be granted.