E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 


6. Audit preparation

6.3. Self-assessment

Providing the completed self-assessment is a control point of the standard. If the self-assessment is not provided, this will lead to a non-compliance.

Click on the license number of the license that is "in preparation" and download the latest version of the template under the "self assessment" tab. Please make sure that you always use this document otherwise you will not be able to upload the file.
To see how the Self Assessment checklist is used please watch the instruction video Self Assessment in chapter 1. Introduction - Quick Start. 
This video explains both Code of Conduct as the Chain of Custody self assessment.


excellogo Checklists & Templates:
 


5.3.1 How to fill in the Self-assessment (Code of Conduct)

  • Do not modify or add (names of) rows, columns, etc. You will not be able to upload the Excel file.
  • Please note that the first section of the template is about the Core Code of Conduct and that the checklist for the crop modules are added below.
  • G or M indicates to whom the Control Point applies (G: group; M: group member)
  • Depending on the year of compliance, all mandatory fields are marked in blue and you need to fill these in with C (compliant), N/C (non-compliant), or N/A (not applicable)
  • If the field is not marked blue, it is an additional control point and is not mandatory
  • ALL the COMMENT fields that are not grey must be filled in, please write in the comment section why it is C, N/C or N/A. If any comment field is left empty you will not be able to upload the Excel file.
Once you have filled in all the required information, save the template on your computer and upload it under the Self-Assessment tab.
 
5.3.2 How to fill in the Self-assessment (Chain of Custody) 
  • Do not modify or add (names of) rows, columns, etc. You will not be able to upload the Excel file.
  • Fill in the template      
  • TL stands for Traceability Level and all blank fields in this column mean the control point applies to all levels of traceability. Check the applicable Control Points based on your traceability level(s) in the column TL
  • Please select in the Score column which of the following applies: Compliant (C) / Non-compliant (N/C) or Not applicable (N/A)
  • ALL the COMMENT fields must be filled in, please write in the comment section why it is C, N/C or N/A. If one comment field is left empty you will not be able to upload the Excel file
Once you have filled in all the information required, save the template on your computer and upload it under the Self-Assessment tab.