E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 

6. Audit preparation

Once it is determined that you need to be audited, the audit needs to be scheduled in MultiTrace. 

The certification body must initiate the planning of the audit date, because they select the auditors and certifiers that are available for the certification process.

Once your certification body has proposed a date in MultiTrace, you will get notified and need to confirm this date in order to proceed.  

After the audit date is confirmed, it is expected that you prepare for the audit. See chapter 1. Introduction - Quick Start to see what you need to do to prepare. 

  •  make sure all sites are entered in MultiTrace (for multi-site companies)
  •  make sure all activities are registered in the license that is "in preparation"
  •  upload a self assessment (the self-assessment is a control point of the Chain of Custody standard. Not providing a self-assessment will lead to a non-compliance)
  •  upload a group member registry form (for producing group members)

It is important to upload your documents as early in the process as possible. The certification body will have access to your self-assessment and other information in order to prepare more thoroughly for the audit. This will help to prevent delays in the licensing process.


Please use the table of contents on the right side to navigate through the content. 

5.1 Planning an audit
5.2 Group member registry (for producing members)
5.3 Self-assessment
5.3.1 How to fill in the Self Assessment (Code of Conduct)
5.3.2 How to fill in the Self Assessment (Chain of Custody)