E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 

5. Manage your settings

5.6. Update your activities

When registering, MultiTrace will ask you to enter your company or farming activities. Based on your activities and Certificate Holder Type (see chapter Manage Commodities) scope specific licenses will be created in your MultiTrace profile.

You can see the activities by navigating to the Licenses tab, click on the license code and click on the Activities & Certificate Holder Type tab.

Updating activities is only possible if you have a license that is in preparation and the audit has not started yet. 

If the audit is already started and you need to update your activities, please inform your Certification Body to include this information when requesting your license if the audit covers these activities. 

In any other case, adding or updating activities will be processed in your next license. You can update your activities in a license that is in preparation at any time until the last day prior to the next audit.