E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 

3. Registration

3.7. Audit exemption

When you are exempted from an audit, the responsible person for RA/UTZ in your company's MultiTrace account is obliged to follow an e-course.

According to the information indicated during the registration process, it will be defined if you need to be audited or not. Even if audit exempted, you can still select to receive a voluntary audit.


If you are audit exempted you will need to follow an e-course on the UAO.

Please notify our Member Support Team at membersupport@utz.org after you have followed the Audit Exemption e-course, by sending a screenshot of the screen with the badge after having finished the course.  

Chain of Custody Audit Exemption E-course - Coffee

Chain of Custody Audit Exemption E-course - Hazelnut