E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 


3. Registration

3.6. Product claim

You are making a product claim when you are selling products as Rainforest Alliance/UTZ certified to your buyer. For example:

  • You indicate that the product you are selling is Rainforest Alliance/UTZ certified on your documentation (invoice, shipping documents…)
  • You sell the product with the Rainforest Alliance/UTZ claim and logo on-pack
  • You communicate online that you source Rainforest Alliance/UTZ certified products

Please note that if you indicate that you are not making a product claim, you will not be allowed to sell the product onward as Rainforest Alliance/UTZ certified or submit labeling approval requests.

Contact our member support team if you have questions about using the Rainforest Alliance or UTZ Certified label or see the website

You can change the information for a license that has the status "in preparation". Please go to your Licenses tab and click on the license code of your license that is in preparation. Click on the tab "Activities & Certificate Holder Type" and update your license scope.

Update activities