E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 


3. Registration

3.2. Subcontractor / Intermediary

subcontractor is a separate company that is contracted to perform activities for your company, e.g. slicing. Typically they do not own the RA/UTZ certified product. A contract or agreement exists, in which the activities, conditions and relation between your company and the subcontractor have been specified.

An intermediary is a party that buys and sells your company products for you. A contract or agreement exists, in which the activities, conditions and relation between your company and the intermediary have been specified.

site is the physical location where the activities of your company or those of your subcontractor are performed. A site may involve multiple farms.

Please see the chapter about Warehousing if you store your products at a location or if you are a warehousing location that gets products delivered.

To add a site, subcontractor or intermediary, click on the license number of the license that has the status "in preparation". 

Please see the chapter about Warehousing if you store your products at a location or if you are a warehousing location that gets products delivered.

Please make sure to have all your sites and subcontractors added in MultiTrace. 

If you want to add an intermediary to your Code of Conduct license, please make sure to have the Trade Business to Business activity in your license activities.