E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 

3. Registration

To register on MultiTrace please navigate to https://portal.utz.org/ and click on Register. After providing your email address and company name, an activation link is sent to the provided email address. By clicking on this activation link you can choose your own password. Please check your inbox or spam folder for the activation link.



 Quick setup of your company account

Have a look at the Quick Start guides in the first chapter "1. Introduction - Quick Start ".

1  Add a commodity

The first step after completing the registration on MultiTrace is to add a commodity to your registered company account. Please see chapter 4.4 "Manage commodities" to see how to add a commodity. 

After having added a commodity, please see if your company activities are registered and complete. You can see how to manage your company activities in chapter 4.5 "Update activities". Please see chapter 4.5 "Update activities" if you are already registered and want to update your company activities.

2  Add colleague users to your company account

To add more users to your company account in MultiTrace please see chapter 4.1 "Add users".

3  Company hierarchy

To link a daughter or parent company to your account please add the hierarchy information. See chapter 3.1 "Hierarchy" for details. 

Please use the table of contents on the right side to navigate through the content.

3.1 Hierarchy
3.2 Subcontractor / Intermediary
3.3 Warehousing & Mandated Warehouses
3.4 Add sites
3.5 Traceability level
3.6 Product claim
3.7 Audit exemption
3.8 Fee Types & Finance