E-Page/MultiTrace User Guidance for Members

Welcome to the e-page MultiTrace User Guidance - for Members.

On this e-page you will find guidance on how to use MultiTrace, the new traceability system of the Rainforest Alliance (UTZ Certified), including: quick start guides, instruction videos, training webinars, checklists and templates.

Currently, MultiTrace is only being used in the Coffee and Hazelnut program by both members and certification bodies. 

Licenses for the Coffee and Hazelnut program are requested through MultiTrace. 

Prior to getting a license, an audit needs to be scheduled in MultiTrace. Please get in touch with your Certification Body to schedule the audit in the system. 

If you are audit exemptedplease contact our Member Support team at membersupport@utz.org.

Instructions using the functionalities in MultiTrace are shown in guidance recordings. 

Please use the table of contents on the right side to navigate through the manual. 


1. Introduction - Quick Start

1.4. How do I get access to MultiTrace?

You get access to MultiTrace by navigating to https://portal.utz.org/

Your user name is the email address that you provided when registering on MultiTrace. Please note that you cannot log in with your existing GIP (Good Inside Portal) credentials. 

Pre-merger UTZ Coffee members are migrated to MultiTrace with their associated email address. For security reasons a new password will be generated for you, that will be sent via email, which you then can amend after your first login to MultiTrace.

If your company was already registered by one of your colleagues, you do not need to register your company again. The administrator of the account can add you as a new user under the Users tab in their profile.